If you have an online Shopify store and you want to access the Carrier Service (to automatically synchronise the shipping costs on Shopify) your store should comply with at least one of the following points:

• Annual payment of the “Shopify” plan (recommended)
• Monthly payment of the “Shopify” plan + monthly cost (to be consulted with Shopify)
• The store is contracted to the Advanced or the Plus Plan
• The store is in development.

It is possible that, even if you meet the requirements, you may need to ask for the Shopify service to be activated if a message like the one below appears when you open the application:

You can check whether the option for “third party carrier” is activated or not within your own store. You can do this through the Shopify back office from the settings in the shipping and delivery section .

If it is not activated and you meet the requirements, you should contact Shopify and ask them to enable this option in your online store as outlined in their documentation.

If you require further information on how to synchronise your Shopify online store with the Multi-Channel Integration Platform, click here.